Troubleshooting stalled slideshows

If your slideshow seems to stall or freeze, most often it's because there's an issue with one or more of your uploaded images. Occasionally an image may have become corrupted or damaged. This can happen for a variety of reasons, including loss of bits during the saving process. Corrupted images can cause a slideshow to stall. Here's how to troubleshoot:

1. One of the best ways to spot corrupted or otherwise problematic images, preview your PowerSite (or view it live online if it's published) and click on the Image Library link in the site's menu (usually near the bottom of the menu). 
2. The Image Library shows a large thumbnail view of all images you've uploaded: paginated, with 12 photos (max) on each page, arranged in a grid consisting of 6 rows, 2 columns.
3. Look carefully through each page of the library for "missing" or broken images. Missing images may be indicated by a small red x icon or there may simply be an empty space in the layout. 
4. A missing image in the Image Library (even though you may actually be able to see it in the slideshow itself) is a corrupt/damaged image. Usually a slideshow stalls on an image directly before a corrupt image.
5.  Once you've identified which damaged images, return to your Photo Upload & Edit screen (Media & Documents > Photo Upload & Edit) and delete them from the image collection you've uploaded to this screen (small thumbnails of all images you've uploaded to the site appear at the bottom of the Photo Upload & Edit screen). 

Please note:

The corrupt image may appear fine in the slideshow itself or in the image collection at the bottom of Photo Upload & Edit screen - but many times appear missing or broken (x) in the Image Library page. This is why checking the Image Library screen is a great place to start.

You may have more than one corrupt/damaged image - check your Image Library thoroughly.

Slideshow still stalls

1. If you do not see any "missing" or broken images in your Image Library but your slideshow still stalls, the best thing to do is watch your slideshow to try and identify where it stalls.
2. Make sure your curser is not over the slideshow at all after clicking play, sit back and watch.
3. Knowing that a slideshow most often stalls on an image just before a problem image, identify the image where the slideshow stalls. Remember, this is likely NOT the problem image, but is very likely the image just BEFORE the problem image. Once you know which image the slideshow stalls on, return to your Photo Upload & Edit screen (Media & Documents > Photo Upload & Edit) and find that image in the the image collection you've uploaded to this screen (small thumbnails of all images you've uploaded to the site appear at the bottom of the Photo Upload & Edit screen). 
4. The image to the right of the image where the slideshow stalls is the one to focus on - it's likely the problem and should be deleted. 
5. You can test your theory that a particular image may be damaged and causing the slideshow to stall by dragging it to the last position in the slideshow. Once you drag the suspected image to the last position, watch your slideshow. If this time the slideshow plays past where the it had previously stalled, then you know you've identified the problem image and it can be deleted.

Note:

Troubleshooting stalled slideshows can be tricky and requires some patience! Sometimes a few images in a row may be affected which can make trying to identify which images are damaged and which ones are not, a challenge. We are happy to help! Please don't hesitate to contact us for help with a stalled slideshow.